Privacy Policy

At Treehouse Cyclery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have about your information.

Information We Collect
When you visit our website or make a purchase, we collect certain information about you. This includes:

  • Personal Information: Name, email address, billing and shipping addresses, phone number, and payment details.

  • Order Details: Information about the products you purchase, returns, or exchanges.

  • Device Information: IP address, browser type, operating system, referring URLs, and browsing behavior on our site.

  • Cookies and Tracking Technologies: We use cookies, log files, and similar tools to understand how you interact with our website and to enhance your shopping experience.

How We Use Your Information
We use your information to:

  • Process and fulfill your orders.

  • Communicate with you about your purchases and respond to inquiries.

  • Improve our website, products, and services.

  • Send you updates about Treehouse Cyclery, like new products or promotions, if you opt in to receive these communications.

Sharing Your Information
We may share your personal information with third-party service providers who help us operate our business. These include payment processors, shipping partners, and website analytics providers. We only share what’s necessary for them to perform their services, and they’re obligated to protect your data. Treehouse Cyclery does not sell or rent your personal information to third parties for marketing purposes.

Your Choices
You can: 1) Access and Update Your Information: Email us at hello@treehousecyclery.com to review or update the personal data we have about you. 2) Opt Out of Marketing: You can unsubscribe from marketing emails anytime by clicking the “unsubscribe” link in the email or contacting us directly. 3) Manage Cookies: Most browsers allow you to control cookies through their settings.

Data Retention
We retain your information for as long as necessary to provide you with our services, comply with legal obligations, and resolve disputes.

Security
We take reasonable measures to protect your personal data, including secure payment processing and limiting access to authorized personnel only. However, no system is completely secure, so we encourage you to take steps to protect your own information, like using strong passwords.

Changes to This Policy
We may update this Privacy Policy as needed. Any changes will be posted on this page, and we encourage you to review it periodically.

Contact Us
If you have questions about our privacy practices or want to update your information, please email us at hello@treehousecyclery.com. By using our website and shopping with us, you agree to this Privacy Policy.